Terms and Conditions

These Terms and Conditions (“Terms”) govern the purchase and use of custom letter writing services provided by Love & Desire (“Company,” “we,” “us,” or “our”). By purchasing or requesting a letter, you agree to be bound by these Terms.

We do not provide:

• Legal advice
   
• Mental health counseling
   
• Mediation services
   
• Crisis intervention
   
• Professional relationship therapy
   

Our service is artistic and expressive in nature.

You must be at least 18 years old to purchase or request a custom letter.

By submitting payment or a questionnaire, you represent and warrant that:

• You are 18 years of age or older.
   
• You have the legal capacity to enter into a binding agreement.
   

We do not knowingly provide services to minors. If we discover that a purchaser is under 18, we reserve the right to cancel the order without notice.

You agree that:

• All information submitted is truthful and accurate.
   
• You have the legal right to share any details provided.
   
• You will not request content that violates these Terms.
   

You are solely responsible for the content you submit.

Love & Desire does not create letters that:

• Harass, threaten, or intimidate another person
   
• Promote abuse, coercion, stalking, or manipulation
   
• Encourage violence or unlawful behavior
   
• Contain hate speech or discriminatory language
   
• Defame, slander, or falsely accuse others
   
• Are intended to emotionally harm or humiliate a recipient
   

We reserve the right to refuse, cancel, or terminate any order that violates this policy. If writing has not begun, a refund may be issued at our discretion. If writing has begun, no refund is guaranteed.

While we aim to reflect your tone and submitted details:

• Love & Desire retains full creative discretion in drafting and editing all letters.
   
• We do not guarantee specific wording, outcomes, reconciliation, forgiveness, or emotional reactions.
   
• Minor stylistic differences do not constitute grounds for refund.
   

Letters are delivered digitally via email unless otherwise specified.

Delivery timelines:

• Standard service: 24 hours within receipt of questionnaire
   
• Expedited service : 2 hours within receipt of questionnaire
   

We are not responsible for delays caused by incomplete submissions, incorrect contact information, or email filtering systems.

Due to the customized nature of the service:

• All sales are final once writing has begun.
   
• No refunds will be issued after draft delivery.
   
• If cancellation occurs before writing begins, a partial refund may be issued at our discretion.

All letters are original works created by Love & Desire.

Upon full payment:

• You receive a personal-use license.
   
• You may not resell, reproduce for sale, or commercially distribute the letter without written consent.
   

We may use anonymized excerpts for promotional purposes unless you request confidentiality in writing prior to drafting.

We treat all submitted information as private.

However:

• Absolute digital security cannot be guaranteed.
   
• We are not liable for breaches caused by third-party service providers.
   

Love & Desire shall not be liable for:

• Relationship outcomes
   
• Emotional reactions
   
• Misuse of the letter
   
• Indirect or consequential damages
   

Total liability is limited to the amount paid for the service.

You agree to indemnify and hold harmless Love & Desire from claims arising out of:

• Information you submitted
   
• Use or misuse of the letter
   
• Violation of these Terms
   

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

We reserve the right to update these Terms at any time. The version in effect at the time of purchase governs your transaction.